E-commerce Supervisor / E-commerce Manager
Job Responsibilities:
Plan, manage, and oversee all online store operations, campaigns, and daily activities to ensure alignment with client objectives, sales KPIs, and customer satisfaction.
Build and maintain strong business relationships with brands, clients, and suppliers to support long-term business growth.
Analyze market trends, customer purchasing behavior, sales performance, and product performance to identify growth opportunities and optimize business strategies.
Plan and execute marketing campaigns, promotional activities, and onsite/offsite marketing initiatives while managing the marketing budget to maximize return on investment (ROI).
Manage product assortment, inventory levels, and overall marketplace operations while ensuring compliance with marketplace standards (e.g., Lazada and Shopee), including packaging, inventory accuracy, and operational processes.
Collaborate with cross-functional teams, including Operations, Marketing, and Category Management, to resolve operational issues and ensure smooth execution of business plans.
Lead, supervise, and develop the e-commerce team by setting performance goals, assigning tasks, monitoring progress, providing coaching, and driving continuous improvement to achieve business objectives..
Proactively recommend and implement process improvements to enhance operational efficiency and support business growth.
Oversee the operational performance of the Live Streaming team, providing direction and support to ensure effective execution of live streaming activities.
Perform other duties as assigned.
Qualifications:
Bachelor's degree in Marketing, Business Administration, Sales, or a related field.
Age between 28 and 35 years.
Good command of spoken and written English or Chinese.
Minimum of 3 years of experience in managing and operating online stores (E-commerce) on marketplace platforms such as Lazada, Shopee, or other related platforms.
- Strong knowledge of online store management, product assortment, promotional planning, and sales performance analysis.
- Proven leadership skills with the ability to manage, motivate, coach, and develop a team effectively.
- Excellent communication, coordination, and interpersonal skills.
- Strong analytical skills with proficiency in Microsoft Excel, and the ability to translate data into actionable business insights.
