Customer Service Manager


Job Description:

  • Lead and drive customer service department of E-Commerce business

  • Manage the development and implementation of operational strategies for customer service management

  • Manage, train and coach CS team leaders and monitor their performance according to established monitoring standards

  • Develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.

  • Ensure proper notification/ escalation of service activities are followed to ensure smooth operation.

  • Drive team to exceed metrics expectations; understand how to leverage team to improve outcomes and meet goals.

  • Ensure smooth running of daily processes to meet service level agreement

  • Strategic planning and drive contact center process improvement

  • Research and plan to initiate new contact center system to increase service efficiency.



  • Bachelor's Degree or higher in any related fields.

  • Thai nationality only

  • At least 5 years of working experiences in managing customer service team

  • Good command of written and spoken English

  • Excellent communications and inter-personal skills

  • Good service mind with the ability to handle customer's complaint and inquiry

  • Strong leadership ability and demonstrated ability to develop team.


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